1. Hidden Profile Mode
You can temporarily hide your profile to maintain privacy while staying active on the platform.
- Your profile will not appear in search or discovery results
- Other members cannot view your profile while it is hidden
- You can still access messages and account features normally
2. Subscription & Auto-Renewal Control
You can manage your subscription settings at any time.
- Go to Settings → Membership
- Manage or disable auto-renewal
- Your membership remains active until the end of the billing period
We recommend reviewing your subscription settings regularly to stay in full control of your account.
3. Privacy & Account Controls
PositiveSingles App is built around user control and privacy. You can adjust your settings anytime to decide how you appear and interact on the platform.
- Control profile visibility
- Manage who can contact you
- Adjust photo access settings
- Block or report users if needed
4. Performance & Technical Tips
If you experience performance issues, try the following steps:
- Refresh the app or page – temporary loading issues may resolve automatically
- Check your network connection – stable connection improves performance
- Update your app/browser – ensure you are using the latest version
- Try another device – helps identify device-specific issues
If issues persist, please contact support for assistance.
5. Support Screenshot Guide
To help our support team resolve issues faster, you may be asked to provide screenshots.
- Ensure the full screen is visible
- Include any error messages clearly
- Make sure timestamps are visible when relevant
- Avoid sharing unnecessary sensitive personal data
Clear screenshots help us provide faster and more accurate support.
6. Additional Support
If your question is not covered in this section, our support team is here to help.
Contact: support@positivesingles.app
PositiveSingles App is designed around privacy, trust, and user control. Your safety and experience remain our highest priority.